Customer Journey New 2.pdf

Lead created
to deal
finalized

3 days
(online and in-store)

Deal opened in
Showroom to
pushed to DMS

Number of
changes to
deal structure

43
minutes

Total
Gross
Profit

20

$2,917

Purchase Timeline

8/9 • 3:46 PM

8/9 • 4:29 PM

8/12 • 11:15 AM

Salesperson shared link with customer to
engage with the deal

Customer made multiple edits, changing term
and down payment 7 times

8/12 • 11:16 - 11:41 AM

8/12 • 11:42 AM

8/12 • 11:58 AM

Customer visited the store and deal opened in
AutoFi Showroom by salesperson

8/12 • 11:54 AM

Down payment and term changed 13 times

Application submitted and approved

Offers viewed and accepted

Deal pushed to DMS from AutoFi Showroom

Customer Google Review
“Best car buying experience. Had the pleasure of dealing with (Sales Rep). NO
pressure to buy anything, laid out pricing cost at the beginning and no additional
surprises and no having to wait for the finance guy. Best price from the start and
accommodating at every turn.”